Wellness Coordinator

We are looking for a friendly, organized, and dependable Administrative Front Desk Professional to join our wellness centre team. This position plays an important role in creating a welcoming experience for our clients while supporting the day-to-day operations of the clinic.

The ideal candidate is comfortable working in a busy environment, has excellent communication and multitasking skills, and takes initiative without needing constant direction.

Required Experience

Applicants must have:

* Previous administrative or front desk experience in a healthcare, wellness, physiotherapy, chiropractic, massage therapy, or similar clinical setting
* Experience using *Jane App* for scheduling, client management, invoicing, and payments
* Experience processing *direct billing through insurance companies*
* Knowledge of insurance portals, benefit verification, claim submission, coordination of benefits, and handling rejected claims
* Strong computer, telephone, and customer-service skills

Responsibilities

* Greet clients warmly and professionally
* Check clients in and out for appointments
* Schedule, confirm, reschedule, and cancel appointments using Jane App
* Answer telephone calls, emails, and general client inquiries
* Create and update client profiles while maintaining confidentiality
* Submit insurance claims and process direct billing
* Explain insurance balances and collect amounts not covered by insurance
* Process payments by debit, credit card, cash, or other approved methods
* Issue receipts and assist with basic billing questions
* Communicate with practitioners regarding scheduling or client concerns
* Maintain accurate appointment, payment, and insurance information
* Complete general office and administrative duties, including filing, scanning, data entry, and document preparation
* Monitor office and clinic inventory and advise management when supplies need to be reordered
* Receive, organize, and put away supply orders
* Complete clinic laundry, including washing, drying, folding, and restocking linens
* Perform light cleaning and help keep the reception area, treatment spaces, staff areas, and washrooms clean and organized
* Restock treatment rooms and common areas as needed
* Support practitioners and other team members with daily clinic operations
* Follow privacy, confidentiality, safety, and clinic policies
* Assist with opening and closing duties
* Take initiative to identify and complete tasks during quieter periods

Qualifications and Skills

* Professional, friendly, and confident when communicating with clients
* Excellent organizational and time-management skills
* Strong attention to detail, particularly when processing insurance claims and payments
* Able to multitask and prioritize in a busy clinic environment
* Dependable, punctual, and able to work both independently and as part of a team
* Comfortable handling sensitive and confidential information
* Calm and solution-focused when dealing with scheduling issues, insurance complications, or upset clients
* Willing to assist wherever needed and contribute to a positive workplace
* Able to complete light cleaning, laundry, stocking, and other physical tasks associated with clinic operations

To apply, please submit your r�sum� along with a brief cover letter outlining your experience with *Jane App and direct insurance billing*. Only applicants with the required experience will be considered.

Pay: $20.00-$24.00 per hour

Benefits:
* Dental care
* Disability insurance
* Extended health care
* Flexible schedule
* Life insurance
* On-site parking



Experience:
* Wellness Centre: 1 year (required)

Work Location: In person