User Support Technician Lmia Requested

Education: College/CEGEP. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Participate in fundraising activities for charity or non-profit organizations. Develop all kinds of events for publicity, fundraising and information purposes. Computer and technology knowledge: MAC. Internet. Desktop applications. Multimedia software. Image editing software. Project management software. HTML editing software. Website creation and management software. Spreadsheet. Area of specialization: Fundraising. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: 1 year to less than 2 years. Workplace information: Remote. Health benefits: Health care plan.