Testing, Adjusting And Balancing (Tab) Technician For Heating, Ventilating And Air Conditioning (Hvac)

We?re an established HVAC company seeking a motivated Customer Service Representative to call leads and book estimate and service appointments for our estimators and technicians.

Location: Bay 214, 11929 40 Street SE, Calgary, AB

Start Date: April 1-15, 2026

Hours: Full time, 35?40 hours/week

Pay: $20?$24/hour

� Call inbound and outbound leads to qualify interest and schedule estimate appointments

� Book service appointments for maintenance, repairs, and emergency calls

� Maintain accurate appointment and lead records in CRM and scheduling platforms

� Coordinate schedules between customers, estimators, and technicians

� Follow up on missed appointments and rebook as needed

� Communicate clearly with estimators, technicians, and other team members about job details and customer needs

� Learn and follow company processes, scripts, and quality standards

� Handle multiple tasks (calls, emails, system updates) and prioritize daily workload

Required Skills & Experience

� Minimum 2 years customer service, call center, or similar experience

� Strong interpersonal and verbal communication skills

� Computer savvy ? comfortable using multiple programs/platforms (CRM, scheduling, email)

� Excellent multitasking, time-management, and prioritization skills

� Team player with a quick ability to learn new processes and systems

� Professional, reliable, and customer-focused

Preferred

� HVAC industry or home services experience

� Experience with Housecall Pro would be an asset, but not required

What We Offer

� Competitive hourly pay: $20?$24/hr

� Full-time hours with consistent schedule

� Health benefits after 3 months

� Supportive team environment and on-the-job training

� Opportunity to grow within the company

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Benefits:
* Casual dress
* Dental care
* Extended health care
* Life insurance
* On-site parking

Work Location: In person