technical support supervisor

Education: Bachelor's degree. or equivalent experience. Work setting: Media organization. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: 1 to 2 people. Screening questions: Are you authorized to work in Canada?. Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you willing to relocate for this position?. Do you have experience working in this field?. Employment terms options: Evening. Shift. Flexible hours. Experience: 3 years to less than 5 years. Employment terms options: On call. Day. Weekend. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Group insurance benefits. Life insurance. Registered Retirement Savings Plan (RRSP). Long term benefits: Maternity and parental benefits. Other benefits: Deferred Profit Sharing Plan (DPSP). Learning/training paid by employer. On-site amenities. Paid time off (volunteering or personal days). Team building opportunities.