technical support specialist – information technology (IT)
Toronto , ON M6J 2J7
End Post Date:
April 3, 2026
Job Type:
Permanent employment Full time
Workspace:
Salary:
Industry Type:
Employer:
On site
$ 36.00 HOUR hourly / 40 hours per week
Information+Technology
Fidelity IT Solutions Inc.
Work Hours:
40 hours per week
Sourced from: Job Bank
About the Company
About the Role
Education: College/CEGEP. or equivalent experience. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Experience: 1 year to less than 2 years.
Requirements
Give access to computer networks; Report on the performance of computer systems and networks; Respond to users experiencing difficulties with computer; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide customer service; Manage incidents
Education Requirements
College/CEGEP; or equivalent experience
Skills
Not Available
Additional Information
Not Available
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