Reservations Clerk - Hotel

Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hospitality industry. Staff accommodation available. Hotel, motel, resort. Tasks: Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Maintain accurate records. Study and determine selling features of products and services. Security and safety: Basic security clearance. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Efficient interpersonal skills. Flexibility. Judgement. Organized. Reliability. Team player. Resourcefulness. Accurate. Employment terms options: Early morning. Evening. Morning. Experience: Experience an asset. Employment terms options: Day. Weekend. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: As per collective agreement. Group insurance benefits. Life insurance. Other benefits: Free parking available. On-site amenities. On-site housing options. Other benefits.