Parts Technician

* *Barben Industries Ltd* is a leader in providing compressed air solutions throughout Alberta. We are currently seeking a full time Journeyman Parts Technician or equivalent with Industrial parts experience to join our team.

Barben offers opportunities for learning, advancement, aggressive benefits, personal growth, and a challenge within a growing and dynamic company. We offer competitive wages, health benefits, health spending account, group RRSP contributions, and staff acknowledgement within a safe working environment. For more about Barben visit our website www.barbenind.com

Parts Technician will support customers with phone in, walk in, email, and website parts inquiries as well as supporting all internal parts inquiries from the Service Department as a primary role. Additional roles included estimating, invoicing, payment collection and customer follow ups.

*KEY RESPONSIBILITIES:*

* First point of contact for all Parts department phone calls and transfer accordingly
* Greet and listen to customer concerns, providing a friendly and empathetic experience
* Ensure quick customer response to calls, voicemails and e-mails
* Maintain strong organizational, effective communication, conflict resolution, impeccable time management, decision-making, problem-solving, multitasking and technical proficiency skills
* Comprehend customer requirements; make appropriate recommendations while building a positive relationship with customers ensuring prompt and punctual service
* Participate in daily toolbox meetings with technicians, Service department team, and Sales team
* Assign daily task to Junior Parts Technician and shipper / receiver
* Maintain contact with customers via phone or email providing parts breakdowns and descriptions while updating all contact information within company operating systems
* Serve existing and new accounts by analyzing parts requests, providing quotes with estimated time of delivery, ordering parts,
* Greet and support walk in customers with parts inquiries
* Source parts to fulfil orders while maintaining strong relationships with vendors, suppliers and freight companies
* Manage parts receivables as required
* Order parts with just in time inventory management when parts are slow moving, or costly to warehouse for any length of time
* Maintain rigid inventory control ensuring maximum sales, quick turns on parts, and alleviate dead stock
* Maintain monthly cycle counts with the assistance of junior parts technicians and shipping / receiving
* Conduct annual yearend inventory counts, adjustments and assist FOM on inventory write offs
* Maintain inventory levels consistent with reseller, wholesaler, and service department demands
* Ensure parts are re-labelled and parts kits are assembled for resale under the Barben allocated part number
* Review all returned parts prior to applying or providing a credit
* Assist Fixed Operations Manager with supplier semi-annual or annual return policies to remove and replace non-moving inventory
* Monitor parts sales, and profit margin levels ensuring pricing is competitive but aggressive while reporting to FOM
* Communicate with FOM to take advantage of supplier volume and freight discounts when offered
* Run reports on open sales orders, back ordered parts, and incomplete orders
* Follow up with customers on open quotes, and parts orders
* Investigate parts complaints and resolve customer concerns within company procedures, guidelines and report customer complaints to FOM, while keeping records on unresolved issues.
* Perform all tasks independently in a timely and efficient manor while working within the companies COR safety program and policy manual
* Promote company products and services for all departments
* Support sales with small equipment sales
* Must maintain detailed knowledge of compressed air equipment, company goods, products and services
* Work with Service department to ensure parts are available for service in order to meet customer scheduling
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