Medical Office Assistant

*About Parsa Wellness Clinic:*
Parsa Wellness Clinic is an upscale integrative health and cosmetic destination in North Vancouver, offering a comprehensive range of services across medical aesthetics, laser technologies, skincare, family medicine, osteopathy, IV therapy, and pain management. We are committed to delivering advanced, patient-centered care by combining medical expertise with state-of-the-art treatments in a modern, welcoming environment. Our team of experienced professionals provides personalized care that supports our clients? health, beauty, and overall well-being.

*Position Summary:*
Parsa Wellness Clinic is seeking a warm, reliable, and detail-oriented Part-Time Medical Office Assistant (MOA) to join our multidisciplinary team in North Vancouver. In this fully in-person role, you will serve as the welcoming face of our clinic while balancing front-desk reception, day-to-day administrative operations, and electronic medical records (EMR) management. You will also play a key role in responding to marketing-generated inquiries and ensuring both new and returning clients experience seamless, exceptional care from their first point of contact through every visit.

*Key Responsibilities:*

* Greet and check in clients with professionalism and care
* Coordinate bookings, follow-ups, and reminders using TELUS CHR
* Answer phone calls, emails, and respond to social media and web inquiries generated by the marketing team
* Manage ticklers, tasks, incoming faxes, and specialist referrals in the EMR
* Process lab results, requisitions, and documentation in collaboration with the clinical team
* Prepare and maintain accurate patient records and consent forms
* Support front-desk operations including transactions, invoicing, and MSP/private billing reconciliation
* Track promotional leads and assist with appointment scheduling for marketing campaigns
* Assist with inventory, product sales, and treatment room preparation
* Ensure smooth daily workflow, confidentiality, and adherence to clinic protocols

*Qualifications:*

* Completion of a Medical Office Assistant diploma or equivalent certification
* Previous experience in a medical or wellness clinic (family practice experience is an asset)
* Proficiency with TELUS CHR or similar EMR platforms (tickler/task management, fax inbox, billing, etc.)
* Strong organizational skills and attention to detail
* Excellent communication and interpersonal skills, both verbal and written
* Ability to multitask in a busy environment and handle sensitive information with professionalism
* Interest in wellness, skincare, and the aesthetics field
* Fluency in English; additional languages are an asset

*Why Work With Us:*

* Be part of a forward-thinking team at the intersection of medicine, aesthetics, and wellness
* Work in a beautifully designed, modern clinic with a strong team culture
* Staff discounts on treatments and skincare products
* Ongoing learning and career development opportunities

Pay: $20.00-$22.00 per hour

Benefits:
* Company events
* On-site parking



Application question(s):
* How many years of experience do you have working as a Medical Office Assistant (MOA)?
* Do you have a diploma or certification in Medical Office Administration? If yes, please specify the institution and year of completion.
* Do you have experience using EMR systems? If yes, which ones have you used and for how long?

Work Location: In person