manager, computer applications

About Raisinraisin� israpidly growing SaaS company purpose-built for the nonprofit sector. Our platform supports fundraising efforts for over 300 causes tackling critical challenges, from mental health to animal welfare, food security, curing disease, and international development.We believe in building human-centered technology that helps charities and foundations raise more, while creating meaningful donor experiences.�What We?re Looking ForWe?re looking forstrategic and empathetic Client Success Manager to join us to covermaternity leave, with the potential to grow intolonger-term opportunity as the business evolves.�In this role, you won?t just manage accounts, you?ll partner closely with nonprofit organizations to help them raise more and build stronger connections with their donors. You?ll act astrusted advisor, guiding clients on how to get the most out of the raisin platform and turning their fundraising goals into measurable outcomes.�What You?ll DoYou?ll ownportfolio of clients and playkey role in driving their success, from onboarding through to renewal and growth.�Serve as the primary point of contact forportfolio of mid-market nonprofit clients, ensuring every engagement is proactive, high-quality, and aligned to their mission and goalsTranslate client fundraising objectives into actionable digital strategies using raisin?s tools and best practicesDrive adoption, renewals, and long-term satisfaction by helping clients see measurable outcomesMonitor account health and identify risks or opportunities for growth and expansionHelp clients strengthen donor engagement and increase fundraising performance through thoughtful use of data and platform capabilitiesCollaborate cross-functionally with Product, Marketing, and Support to advocate for client needs and enhance their experienceProvide insight-driven recommendations and share fundraising trends, benchmarks, and data insights to help clients improve resultsContribute to internal process improvements and playbooks that scale client success as raisin growsWho You Are�You?re energized by helping others succeed and are known for building strong, lasting relationships�You see the big picture, connect the dots between client goals and technology, and proactively guide clients toward better outcomesYou?re comfortable being both strategic and hands-on, balancing relationship management with executionYou love learning how things work and using insights to inform smarter decisionsYou?re curious about AI and emerging technologies, and open to exploring how they can improve workflows and client outcomesYou thrive inteam environment and enjoy working across departments to deliverseamless experience�You?re comfortable wearing multiple hats infast-paced, mission-driven companyYou?re excited by the idea of supporting causes that make communities stronger and lives betterWhat You?ll Bring2?4 years of experience in Client Success, Account Management, or related roles in SaaS, Marketing, or Nonprofit technologyStrong communication, presentation, and problem-solving skillsExperience managing multiple client accounts withbalance of strategic and operational needsA consultative approach with the ability to identify value-add opportunities and drive renewals or expansionsBonus: Familiarity with fundraising, digital marketing tools, or CRM systemsBilingual (English/French) isnice-to-haveWhy Join Us?A mission-driven product where your work directly impacts how people give and connect with causesA collaborative, supportive team that values creativity, curiosity, and initiativeOpportunities for growth as raisin continues to scale�Flexible, hybrid work environmentA chance to be part of something meaningful and have fun doing it�Compensationraisin� expects to offerbase salary in the range of $60,000$75,000 CAD. Individual compensation within this range is determined based on job-related skills, experience, and location. Total compensation may also inc