information technology (IT) implementation manager

Job DescriptionWHAT IS THE OPPORTUNITY?Join RBC Capital Markets as the inaugural Associate Director leading the Digital AI Research Technology (DART) team. This isstrategic leadership role overseeing the production support, operational management, and technical excellence ofdiversified portfolio of research and digital applications and platforms. You will leadsupport team focused on delivering best-in-class service and stability across critical research and digital technology systems serving Capital Markets. In this role, you'll ensure that research teams and business users have reliable, well-maintained platforms while driving operational efficiency and proactive risk mitigation.WHAT WILL YOU DO? Team Leadership & Development: Strengthen the DART support team by defining clear roles and responsibilities for application support analysts, platform engineers, and digital technologists. Establish mentorship programs and career development pathways to retain skilled professionals and support their growth. Fosterteam culture that emphasizes collaboration, accountability, and continuous learning while maintaining operational discipline.Production Stability & Monitoring: Establish and maintain comprehensive proactive monitoring across the DART platform to enable early detection and prevention of issues. Implement robust monitoring tooling to provide visibility into application health, performance, and availability. Drive adoption of ITIL Service Transition best practices and establish performance targets to ensure consistent service delivery.Incident & Problem Management: Ensure production outages are managed properly through appropriate escalation protocols, coordination with stakeholders, and timely communication. Lead post-incident reviews to identify root causes and implement corrective measures. Establish incident response procedures and disaster recovery capabilities to minimize business disruption.Production Readiness & Onboarding: Establish and enforce controlled standards for productionizing new research and digital applications. Work closely with development and research teams during the Service Transition phase to ensure applications are supportable, scalable, and compliant with security and operational requirements before full production release.Automation & Efficiency: Identify and drive opportunities to automate manual support processes, reduce operational overhead, and improve team velocity. Support continuous evolution of the platform through efficiency improvements and capacity management initiatives that enable the team to scale without proportional growth in headcount.Risk Identification & Compliance: Proactively identify operational risks and control deficiencies within the DART portfolio. Escalate critical risks to leadership and relevant control functions ontimely basis. Ensure compliance with financial regulatory requirements and support internal/external audit processes related to application governance and operations.Stakeholder Collaboration: Work closely with CTB (Change The Bank), research teams, business users, I&TS, and other technology functions to understand requirements and maintain alignment. Maintain strong relationships with application owners and business partners to ensure consistent high-level service delivery. Communicate operational status, risks, and improvements to senior stakeholders.Documentation & Knowledge Management: Set high standards for the creation and maintenance of technical support documentation, operational runbooks, and procedural guides. Ensure that all team members contribute to comprehensive documentation in Confluence, JIRA, and related systems to support knowledge transfer and operational continuity. Create senior management-level content for reporting and stakeholder communication.WHAT DO YOU NEED TO SUCCEED?Must have: 7-10 years of hands-on technical experience supportingportfolio of applic