Housekeeping Supervisor

*About Us:*
Join Our Team at the Executive the Inn at Whistler Village and Mountain Side Hotel!

At Executive, we're more than just a place to work?we're a community. With us, as our Housekeeping Supervisor, you'll play a crucial role in creating memorable experiences for our guests by ensuring their suites are comfortable, inviting, safe, and impeccably clean. Your efforts directly contribute to the luxury and satisfaction our guests enjoy, encouraging their return to our hotels.

We take pride in our warm and supportive workplace culture, which is built on strong teamwork and mutual respect. Here, departments collaborate seamlessly to tackle challenges and achieve our goals efficiently. Our team is genuinely connected, both professionally and socially, with many of us catching up outside of work hours and building lasting friendships.

If you?re looking for a role where your skills are valued and your work-life balance is respected, we invite you to join us at Executive. Let?s work together to make every guest?s stay unforgettable!

*Job Overview*

We are seeking an energetic and detail-oriented Housekeeping Supervisor to lead our cleaning team and ensure the highest standards of cleanliness and hospitality are maintained throughout our property. In this pivotal role, you will oversee daily housekeeping operations, motivate staff, and uphold exceptional service quality that enhances guest experiences. Your leadership will be instrumental in fostering a welcoming environment where cleanliness and customer satisfaction thrive. This position offers an exciting opportunity for a proactive professional passionate about hospitality and industrial cleaning to make a meaningful impact.

*Key Responsibilities:*
_Team Leadership & Supervision:_

* Complete any cleaning/room assignments for the day, as needed.
* Take direction from the housekeeping Manager.
* Supervise and oversee the day-to-day performance of the housekeeping team.
* The supervisor is expected to remain on the ?floor? for the duration of their shift (when not cleaning or completing an Audit) to supervise the pace of the day and also ensure the cleanliness of each team members cleaning.
* Maintain supportive and constructive professional relationships with each team member.
* Provide professional and friendly service to guests
* Address guest concerns quickly, notifying proper departments as need be.
* The supervisor will work to complete all daily inspections. During inspections, small touch ups may be required for the supervisor to complete.
* The supervisor will need confidence and good communication skills to return housekeepers to rooms where items have been missed.
* Train and guide housekeeping staff, including housekeepers and housemen. The training material will be provided by the housekeeping manager, for the Supervisor to work through with each team member.
* The supervisor may conduct group training sessions in the morning meetings, with the Housekeeping Supervisor.
* Conduct room cleaning audits and provide feedback to Housekeeping Manager. The Housekeeping manager will provide weekly feedback to team members based on these audits.
* The Supervisor is to ensure effective communication within the team to ensure all guest requests and operations are completed to the best of the housekeeping team?s ability.
* Follow company policies and procedures
* Strong leadership skills with the ability to motivate and manage a diverse team
* Excellent knowledge of cleaning techniques, safety standards, and hospitality industry best practices

_Operational Management:_

* Prepare and distribute daily room assignment sheets and keys to room attendants.
* Conduct daily room inspections to ensure cleanliness and quality standards are met.
* Assist in cleaning rooms when necessary and during staff shortages.
* Conduct inventory checks and ensure sufficient supplies are available on guest floors.
* Report inventory numbers to Housekeeping Manager.
* Report needs of inventory a