Hotel Night Auditor

Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Staff accommodation available. Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Record and balance daily transactions. Computer and technology knowledge: MS Windows. Security and safety: Criminal record check. Transportation/travel information: Public transportation is not available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Flexibility. Judgement. Organized. Reliability. Team player. Employment terms options: Early morning. Evening. Night. Experience: Experience an asset. Employment terms options: Weekend. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Other benefits: Other benefits. Wellness program.