Hotel Front Desk Clerk

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, performing end of day reports, reconciliating payments, answering phone, among other tasks related to front desk duties. If you have a knack for customer service and work experience in the hotel industry, we?d like to meet you. A pleasant and friendly demeanour is required along with focus on excellent customer service. Ultimately, you will help create a pleasant and memorable stay for our guests.

This position is 3 pm to 11 pm and you must be able to work weekends and holidays

*Responsibilities*

* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients? complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs
* Maintain updated records of bookings and payment
* Light cleaning tasks in lobby and breakfast room
* Other tasks and duties as assigned by supervisors
* Reliability is important for this position

*Skills*

* Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred but not required.
* Will Train.
* Customer service attitude.
* Excellent communication and organizational skills.
* Must be willing to work evenings including weekends and holidays.
* Other tasks and duties as assigned by supervisors.

Job Types: Full-time, Part-time, Permanent

Pay: $17.50-$18.00 per hour

Benefits:
* Dental care
* Extended health care
* Life insurance
* Vision care



Application question(s):
* Are you located in or near Peace River, AB Canada?
* Are you able to work weekends as assigned

Language:
* English (required)

Work Location: In person