Guest Services Agent - Hotel
2131 Lake Placid Road Whistler , BC V8E 0B2
End Post Date:
November 6, 2026
Job Type:
Permanent employment Full time
Workspace:
Salary:
Industry Type:
Employer:
On site
$ 22.00 HOUR hourly / 32 to 40 hours per week
Hospitality
Nita Lake Lodge - Hotel This link will open in a new window
Work Hours:
32 to 40 hours per week
About the Company
About the Role
Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Provide customer service. Computer and technology knowledge: Word processing software. Spreadsheet. Work conditions and physical capabilities: Fast-paced environment. Personal suitability: Client focus. Government programs: Recognized employer. Experience: Experience an asset. Health benefits: Dental plan. Health care plan. Other benefits: Other benefits. Parking available. Wellness program. Support for youths: Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth.
Requirements
Register arriving guests and assign rooms; Resolve complaints and claims; Process group arrivals and departures; Take, cancel and change room reservations; Provide information on hotel facilities and services; Provide general information about points of interest in the area; Process guests' departures, calculate charges and receive payments; Follow emergency and safety procedures; Clerical duties (i.e. faxing, filing, photocopying); Answer telephone and relay telephone calls and messages; Assist clients/guests with special needs; Provide customer service
Education Requirements
Secondary (high) school graduation certificate
Skills
Fast-paced environment; Client focus
Additional Information
Benefits Health benefits Dental plan Health care plan Other benefits Other benefits Parking available Wellness program; Work setting: Hotel, motel, resort; Work conditions and physical capabilities: Fast-paced environment; Health benefits: Dental plan. Health care plan; Other benefits: Other benefits. Parking available. Wellness program. Support for youths: Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth
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