guest service agent

General Hotel Information: We are a limited service property. An excellent team with a very low turn-over rate. All staff have been here for years. Looking to add one more.

- Experience with Hotel PMS. We use Five Star Hotel Systems

- Greet guests and patrons as they arrive

- Ask if guests have a prior booking

- Manage the registration process

- Ask for identification and ensure that the provided credentials are accurate

- Handle guest check-ins and check-outs appropriately

- Operate hotel switchboard, take calls and provide information and transfer calls

- Manage accurate accounting of all rooms

- Provide guests with room keys

- Take reservations over the telephone, through emails and in person

- Answer queries regarding the hotel?s services, charges, dining facilities, and travel directions

- Refer guests to appropriate departments to resolve complaints or provide suggestions

- Compute bills and take payments

- Provide guests with directions around the hotel

- Contact housekeeping and maintenance departments when a problem is reported

- Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

- Inform management of any discrepancies in front desk operations

- Communicate with staff on the previous shift to manage guests? arrivals and reservations

- Perform cleaning and maintenance tasks on the front desk

- Offer guests advice on local shopping and eating areas

- Issue safety deposit boxes to guests when requested

- Previous hotel and accounting experience an asset

- Experience with Hotel PMS. We use Five Star Hotel Systems

- Extremely reliable and dependable

- Experience in a guest services role

- This position requires a friendly, helpful individual who is able to assess the needs of our guests at all times

- Proven ability to be organized, detailed, efficient and work under pressure

- Maintains an appropriate appearance and hygiene when on duty

- Adheres to all hotel policies regarding security, safety procedures, walk-in check in and guest confidentiality

- Applicants need to have a positive demeanor and be a team player

- Must be flexible with shifts, am/pm, weekends and holidays

- Excellent communication skills, speaking, reading and writing

- Needs to be great at multi-tasking with strong customer service skills

Job Types: , Part-time

Job Type: Part-time

Pay: $18.00-$19.00 per hour

Work Location: In person