Front Desk Manager

*About Skincentrix Wellness Haus*

Skincentrix Wellness Haus is dedicated to providing exceptional skincare, wellness services, and personalized client experiences in a welcoming and professional environment. We are looking for an experienced, organized, and client-focused Front Desk Manager to oversee daily front desk operations, support our team, and ensure every client receives outstanding service from the moment they arrive.

*Position Overview*

The Front Desk Manager plays an important role in the day-to-day success of SkinCentrix Wellness Haus. This individual will oversee reception operations, manage appointments, support service providers, lead front desk staff, and help maintain a high standard of client care and professionalism.

The ideal candidate is personable, detail-oriented, confident in sales, and passionate about skincare, aesthetics, and wellness.

*Key Responsibilities*

* Oversee daily front desk operations and ensure the spa runs smoothly.
* Welcome clients and provide a warm, professional, and personalized experience.
* Manage appointments, bookings, cancellations, and scheduling.
* Answer phone calls, emails, and client inquiries promptly.
* Supervise, train, and support front desk team members.
* Process payments, manage transactions, and complete daily cash reconciliation.
* Educate clients about spa services, skincare treatments, packages, and retail products.
* Support sales goals, client retention, rebooking, and membership or package sales, where applicable.
* Handle client concerns and resolve issues professionally.
* Coordinate schedules and communication between practitioners and management.
* Maintain accurate client records and appointment information.
* Ensure the reception area remains clean, organized, and welcoming.
* Assist with administrative duties, inventory tracking, and daily reporting.
* Uphold SkinCentrix Wellness Haus's standards of service, confidentiality, and professionalism.

*Qualifications*

* Strong customer service and communication skills.
* Previous experience in a spa, medical aesthetics clinic, skincare clinic, salon, or wellness environment.
* Excellent organization, multitasking, and time-management abilities.
* Experience with booking software and point-of-sale systems.
* Comfortable discussing skincare services and recommending appropriate treatments or retail products within the scope of the role.
* Strong sales, rebooking, and client relationship-building skills.
* Professional, friendly, dependable, and detail-oriented.
* Ability to work independently and lead a team effectively.
* Flexible availability for evenings and weekends, as required.

*What We?re Looking For*

We are seeking someone who takes pride in creating exceptional client experiences and understands the importance of professionalism, teamwork, and attention to detail.

The successful candidate will be proactive, solution-oriented, confident communicating with clients, and capable of balancing administrative responsibilities with sales and team leadership.

*What We Offer*.

* Employee discounts on eligible services and products, if applicable.
* Competitive compensation based on experience
* A professional and supportive work environment.
* Opportunities to grow within the skincare and wellness industry.
* The opportunity to contribute to the continued success of SkinCentrix Wellness Haus.

Pay: $22.00-$25.00 per hour

Benefits:
* Flexible schedule
* On-site parking

Work Location: In person