Front Desk Agent

The Front Desk Agent/ Night Auditor will be responsible for *Hilton Garden Inn Toronto Airport West Mississauga. *The successful candidate will be a assisting in Front Desk / Night Audit operations.

� Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies,

� creating and cancelling reservations and act as the main liaison between the guest and the hotel.

� Promptly and effectively deal with guest complaints and requests.

� Reconciliation of the day?s transactions

� Performing the closing of the day in PEP the PMS system at the hotel.

� Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner..

� Input financial reports for management and submit

� Deliveries to guest?s rooms

� Security walks inside and outside of property

� Provide support and solutions to guest concerns or situations and ensure follow-up action is taken.

� Follow all required hotel & company policies

� Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

� Monitor the appearance, standards, and performance of the Front Office Team Members

� Maintain good communication and working relationships with all hotel departments

� Establish and build relationships with guests to ensure all service expectations are exceeded

� Ensure & comply with company safety policies, procedures and guidelines

Job Type: Full-time

Benefits:

* Dental care
* Extended health care
* On-site parking
* Vision care

Experience:

* Hotel Front desk: 2 years (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: $18.60-$19.60 per hour

Benefits:
* Company events
* Dental care
* Extended health care
* On-site parking
* Store discount
* Vision care

Work Location: In person