Front Desk Agent

Education: College/CEGEP. Hospitality administration/management, general. Hotel, motel, and restaurant management. or equivalent experience. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Maintain an inventory of vacancies, reservations and room assignments. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Provide customer service. MS Office. Report information to supervisor. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Government programs: Recognized employer. Employment terms options: Shift. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Other benefits: On-site amenities. On-site housing options. Transportation provided by employer. Support for youths: Participates in a government or community program or initiative that supports youth employment.