esthetician

*Job Title*: Esthetician

*Reports to: *Practice Manager

*About Us*

Welcome to TOULA,

We are on a mission to elevate skincare hospitality and set a new standard of care in medical aesthetics. Our flagship studio location brings together industry-leading aesthetic technology, an authentic approach, and an immersive clinic design to deliver personalized treatment planning and long-term results for our patients. We specialize in providing technology-driven facials, expert-led injectables and a boutique selection of science-based skincare brands collectively designed to deliver natural-looking results with minimal downtime. We exist at the intersection of aesthetics, innovation, and well-being, with a philosophy rooted in community, prevention, and a commitment to warm hospitality for our guests.

*About the Job*

We are assembling a team of forward-thinking innovators in medical aesthetics to create a transformative experience for both our patients and providers. We?re looking for someone who shares our passion for delivering an elevated skincare experience, and who is excited about the opportunity to help shape the future of TOULA. If you are driven by the idea of building something exceptional, contributing to our mission, and being part of an early-stage company committed to revolutionizing the medical aesthetics industry, we want you to be a key player in this journey.

At TOULA, the Esthetician delivers exceptional, high-tech facial treatments, combining advanced techniques with warm hospitality to provide personalized patient care. With a passion for skincare and an in-depth knowledge of the skin, all skin types, ingredients, acne, and pre-/post-treatment protocols, they perform expert facial massage, skin extractions, and tailored consultations to recommend treatment plans and retail products that drive wellness and beauty outcomes. Passionate about helping patients achieve their skin goals, they thrive in a collaborative, patient-focused environment, maintaining impeccable sanitation standards and holding a valid esthetician certification from an accredited Ontario institution.

*Key Responsibilities*

_Patient Care and Education:_

* Conduct thorough skin consultations to assess patient needs and recommend personalized treatment plans, including facials, chemical peels, and home care regimens.
* Deliver a variety of high-tech facial treatments following TOULA studio protocols to deliver a consistent and exceptional standard of patient care.
* Educate patients on skin health, treatment options, and retail products to empower their wellness goals.
* Address patient inquiries with professionalism, ensuring prompt and accurate responses to maximize satisfaction.

_Sales and Service Excellence_

* Drive retail product and service sales to meet monthly, quarterly, and annual targets (e.g., 20% of booked service revenue or as set by management).
* Promote spa memberships, seasonal promotions, and packages to enhance patient engagement and loyalty.
* Adhere to TOULA?s established pricing guides and minimums for treatments and retail products, consulting with management in advance of any deviations.
* Create a welcoming, high-energy atmosphere that reflects TOULA?s commitment to world-class service and patient safety.

_Operational Excellence_

* Document patient treatments and interactions accurately in the EMR system, complying with Ontario?s PHIPA regulations.
* Uphold stringent sanitation and sterilization standards per OHSA and TOULA policies.
* Manage treatment room setup, including cleaning, restocking, and maintaining equipment for operational efficiency.
* Support medical staff with patient preparation and clinical tasks, adhering to CPSO guidelines.

_Teamwork and Community Engagement_

* Collaborate with medical and administrative teams to enhance patient experiences and streamline operations.
* Participate in TOULA-hosted events (e.g., skincare workshops, open houses) to build community connections and showcase ser