deskside support technician

Job Description Job Description Responsibilities Provide technical support to end-users for hardware and software issues, ensuring efficient troubleshooting and resolution. Assist with computer networking tasks, including VPN setup and maintenance. Manage desktop support requests and maintain operating systems, primarily Windows. Utilize communication skills to effectively interact with customers and document issues using tools like ServiceNow or Jira. Collaborate with team members to enhance IT support services and improve overall user experience. Qualifications: -Graduates of Post-secondary IT programs from NAIT, SAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support - Certifications are definite assets: A , Networking, Windows 7, Windows 10, Office 365 etc. - 2 years of IT experience - Excellent communication skills and experience working on a team or project - Strong work ethic - Driver's license and vehicle Company Description Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies. Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years. Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta. Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts. Company Description Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.\r\n\r\nPositions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.\r\n\r\nPositions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.\r\n\r\nTechnicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.