Customer Support Representative - Wholesale

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort.�We?re�a fast-growing team working on meaningful problems that directly�impact�patient and resident care. About the Role We?re looking for a strategic and performance-driven�Manager, Customer Success to join our Customer Success team . Reporting to the VP, Customer Experience ,�you?ll�sit at the intersection of people leadership, customer advocacy, and performance, ensuring customers see real value from our platform What�You?ll�Do Be a leader ? Directly manage a team of Customer Success Managers, leading by example�in�utilizing�engagement strategies to strengthen customer relationships�and creating a�culture of accountability when it comes to�achieving results, following processes, and delivering�high standards�of accuracy and efficiency in their work. Create process improvements ? Establish, document, and continuously evolve the Customer Success team?s processes to ensure they are well understood by key stakeholders throughout the organization. Make data-driven decisions ? Leverage�data�and team metrics�to�lead�strategic and operational initiatives�and�help drive decision making, deliver helpful insights,�and�improve processes Collaborate cross-functionally ? Be the voice of the customer and work cross-functionally with other departments to communicate customer needs and product requirements, ensuring awareness of priorities, services changes, and up-to-date process and support delivery Reinforce our�value proposition ? Conduct and/or actively�participate�in monthly, quarterly, and annual�Partner reviews�to?showcase?wins and opportunities�as well as business reviews to�showcase�value realized customers and�identify�opportunities for growth Be an escalation point�? Assist?team members in helping to resolve escalated and sophisticated?customer?issues.? What You Bring 2-3�years of experience in�Customer Success, Account Management, or similar roles, especially within a SaaS environment 2-3 years of experience�establishing�strategic goals with customers and measuring progress and�outcomes 2-3 years of experience in a people management or team?lead capacity, leading customer?facing professionals in a SaaS or service?driven environment Experience with Customer Success Platforms such as�PlanHat,�ChurnZero, Gainsight, or equivalent Intimate�familiarity�with Customer Success Frameworks, methodologies, and best practices An innate ability to build strong relationships with both internal and external stakeholders, supporting�cross-functional�efforts and�establishing�a rapport with senior level and C-Suite executives A strong sense�of urgency and drive to succeed with the ability to�adapt quickly to changing priorities Outstanding communication skills and a deeply�analytical�mindset with a knack for keeping cool under pressure and finding�solutions for any situation A�strong coaching mindset and highly tuned abil