Customer Service Representative - Call Centre

*Customer Service*

The candidate for the above role is responsible for Customer Service & Inside Sales to support varies departments in the office .

*Job Summary*

Work Conditions and Physical Capabilities:

* Day shift 8:30am - 5pm, Monday to Friday (8hour shifts)
* Must be able to work in a fast-paced environment, repetitive tasks, attention to detail, positive attitude.
* Expect to receive exposure and training in all aspects of the company (floater for front office/admin)
* MUST be able to speak, read and write in English

*Responsibilities and Duties*

* Answering phones on a multiple line switchboard
* Helping our customers across Canada with any inquiries they may have
* Helping the sales team when required
* Checking email and fax machine multiple times per day
* Data Entry of incoming orders, sending order confirmations to customers and confirming product that requires more information.
* Letting the Supply Chain Manager know what custom products need to be ordered
* Learning and having knowledge of all products Blake Medical sells
* Fulfilling any requests made
* Maintain a clean and orderly work area
* Assisting other staff with various duties as required.

*The ideal candidate profile:*

* Energetic, ability to work autonomously, adapt rapidly to changing circumstances and situations and manage stressful situations.
* Collaborative and team-oriented
* English verbal, reading comprehension and writing skills.
* Dedicated to getting the job done while meeting established standards of quality, safety and client satisfaction.
* Understand and apply safety standards, policies and procedures, as well as Operating Rules.

*Qualifications and Skills*

Essential Skills

* QuickBooks Enterprise Desktop
* Typing skill, 60 WPM
* Document use, numeracy, oral communication, working with others, continuous learning.
* Office 365 Applications (Microsoft, Word, Excel, PowerPoint, etc.)

Bonus Skills (not required):

* WHMIS 2015 certificate, First Aid, Worker Health and Safety in 4 Steps certification and any other Health and Safety certificates or certifications.

\*We are willing to train the right candidate\*

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:
* Casual dress
* Disability insurance
* Life insurance
* On-site parking
* Paid time off
* Vision care

Work Location: In person