Customer Service Representative - Call Centre

As a Customer Service Representative, you?ll help create a positive experience from the moment a customer calls or walks through the door to the time they pick up their vehicle.

This job will include:

* Greeting customers and providing friendly, professional service
* Answering phones, responding to customer inquiries, and scheduling appointments
* Creating and maintaining customer repair orders
* Communicating with customers about vehicle repairs, timelines, and costs
* Providing updates on repair progress and following up with customers as needed
* Coordinating vehicle drop-offs and pick-ups
* Processing payments and maintaining accurate records
* Working closely with technicians to ensure smooth workflow
* Helping resolve customer concerns in a professional and positive manner

Pay: $21.00-$25.00 per hour



Ability to commute/relocate:
* Charlottetown, PE: reliably commute or plan to relocate before starting work (required)

Education:
* Secondary School (preferred)

Experience:
* Customer service: 1 year (preferred)

Work Location: In person