Customer Service Representative - Call Centre

Windsor Station Currency Exchange Inc. (WSCE) is seeking a reliable, professional, and detail-oriented *Customer Service Representative / Administrative Assistant* to join our team.

The ideal candidate *must have previous cash-handling experience*, strong numerical skills, excellent attention to detail, and the ability to provide exceptional customer service in a fast-paced financial environment.

*Key Responsibilities*

* Process cash, cheque, and foreign currency exchange transactions accurately and efficiently.
* Balance the till at the end of each shift, verify transactions, and ensure accurate cash reconciliation.
* Provide professional and courteous customer service in person and over the telephone.
* Assist clients with account openings, inquiries, and transactions.
* Answer incoming telephone calls and respond to customer requests.
* Maintain accurate records and transaction documentation.
* Use multiple computer systems and administrative applications.
* Assist with daily branch opening and closing procedures.
* Follow company policies, procedures, and applicable regulatory requirements.
* Maintain the confidentiality of customer and financial information.
* Perform general administrative duties as required.

*Qualifications and Skills*

* *Previous cash-handling experience is mandatory.*
* Customer service experience is preferred.
* Strong mathematical skills and the ability to perform numerical calculations accurately.
* Proficiency in Microsoft Excel and general computer applications.
* Excellent communication and interpersonal skills.
* Strong attention to detail and organizational skills.
* Ability to multitask, prioritize tasks, and work independently.
* Reliable, professional, and trustworthy.
* Ability to learn new computer systems and procedures quickly.

*Education Requirements*

* *Minimum:* High school diploma.
* *Preferred:* College diploma or bachelor's degree.

*Mandatory Requirement*

Applicants *must have previous cash-handling experience* to be considered for this position.

*How to Apply*

Please submit your resume through Indeed. Only candidates who meet the mandatory cash-handling experience requirement will be considered.

Pay: $20.00-$30.00 per hour

Expected hours: 40.0 per week

Work Location: In person