Customer Service Representative - Call Centre

Education: Secondary (high) school graduation certificate. or equivalent experience. Tasks: Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Computer and technology knowledge: Internet. MS Outlook. MS Windows. MS Word. Type of experience: Call centre. Security and safety: Basic security clearance. Bondable. Credit check. Criminal record check. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Flexibility. Organized. Reliability. Team player. Ability to multitask. Dependability. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Employment terms options: Early morning. Evening. Flexible hours. Morning. Experience: No experience (will train). Employment terms options: Day. Overtime required. Overtime available. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Pension plan. Other benefits: Free parking available. On-site amenities. Other benefits. Subsidised public transportation. Team building opportunities. Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people. Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .