Customer Service Representative - Call Centre

Advantage Collision Inc. ? Prince Albert, SK

This role supports daily operations of the Prince Albert shop, including workflow planning, parts handling, customer service, administration, documentation, estimating support, and general shop coordination. This position has clear growth potential within the company.

Key ResponsibilitiesParts & Inventory Management

* Receive, inspect, and verify incoming parts and materials.
* Label, warehouse, and organize parts for efficient staging prior to repairs.
* Maintain accurate inventory records and communicate issues or delays.
* Communicate with suppliers regarding missing, damaged, or delayed parts as needed.

Administrative Support

* *Enter invoices into the shop management system*.
* Assist with administrative tasks and maintain accurate repair documentation and files.
* Use shop software and OEM resources to support estimating, scheduling, and documentation.

Customer Service

* Assist with customer intake, updates, and vehicle delivery.
* Provide professional, friendly communication throughout the repair process.

Production Planning & Workflow Support

* Work directly with the manager to organize and prioritize daily shop workflow.
* Help prepare and update the *production board* each day.
* Participate in *daily production meetings*.
* Serve as a *communication link* between technicians, estimators, management, customers, and suppliers.
* Monitor repair progress to help keep jobs on schedule.
* Assist with gathering all information required before vehicles enter production.

Quality Control

* Perform basic quality checks during and after repairs to ensure work meets company and OEM standards.
* Communicate concerns or deficiencies promptly.

Information Gathering & Documentation

* Take detailed photos for estimates, supplements, and insurance requirements.
* Gather accurate repair information for estimators, technicians, and insurers.

Estimating Support (Training Provided)

* Learn the fundamentals of estimating and supplement writing.
* Assist estimators during peak times or in their absence.
* Build knowledge of OEM repair procedures and structural/cosmetic repair logic.

Safety & Compliance SupportSupport shop safety practices by helping maintain a clean, organized, and compliant work environment.

Job Type: Full-time

Pay: $19.00-$24.00 per hour

Expected hours: 40 per week

Benefits:
* Casual dress
* Company events
* Dental care
* Disability insurance
* Extended health care
* Life insurance
* Vision care

Work Location: In person