Customer Service Representative - Call Centre

*Location:* Brampton (on-site)

Company: *Another World VR ? Brampton*
Hours: *Part-time or full-time. *

Operating hours are 4:00 PM?12:00 AM on weekdays *and *10:00 AM?12:00 AM on weekends*. Candidates must have full availability to be scheduled anytime within this window, including evenings, weekends, and holidays. If candidates can be scheduled at the Brampton and Mississauga location (20 mins away from one another), that would be great. *

Why this role matters

We deliver a *legendary 5-star experience* every session?and we want guests to feel it in-person _and_ online. You?ll host games on our headsets, guide groups through fully immersive experiences, and create short, punchy content that keeps our socials buzzing.

Your top priorities

*Deliver legendary customer service*

* Warm, energetic hosting from check-in to high-five goodbye.
* Clear safety briefings, easy instructions, and upbeat coaching during the game.
* Resolve issues fast, celebrate wins, and help groups snap photos/videos.
* Keep our *all 5-star vibe* by asking for reviews the right way.
* You are comfortable being on camera and creating a quick reel per shift that can be shared on socials!

What a typical shift looks like

Prep the arena ? welcome & check-in ? safety/demo ? run sessions ? hype the room ? film epic reactions ? quick edit a reel ? reset/sanitize ? ask for reviews ? closeout notes.

What you?ll bring

* *People person* with stage-presence energy; you love hosting groups.
* *On-camera confidence* to film reels.
* Clear communicator; calm under pressure; proactive problem-solver.
* Reliable, punctual, and happy to work *peak times* (nights/weekends).

Nice-to-haves

* Experience in attractions/entertainment, retail, hospitality, or esports/gaming.
* Basic social media best practices.

Perks

Free/discounted VR for you (and friends), flexible scheduling, growth path into content/marketing or event leadership.

How to apply

Apply on Indeed

*Learn more:*
https://brampton.another-world.com

*About Another World VR ? Brampton*
A free-roam VR arena delivering cinematic, fully immersive group experiences for friends, families, dates, birthdays, and team events?minutes from the airport. Our sessions are staff-guided, easy to learn, and ridiculously fun. Come help us keep the 5-star streak alive.

Job Type: Part-time

Pay: $17.60 per hour

Benefits:
* Casual dress
* Company events
* Store discount



Application question(s):
* You don't need to be an expert - can you create a quick reel per shift for our socials?

Experience:
* customer service: 1 year (required)

Language:
* English (required)

Work Location: In person