Customer Service Representative - Call Centre

Maximize your skills as a Bilingual Customer Service Representative fluent in French and English! Engage with customers and provide professional assistance in a hybrid work setting post-probation. We're in search of dedicated representatives with 1-2 years of call center experience. This role requires proficiency in handling inquiries and complaints through various channels, ensuring customer satisfaction. Strong organizational skills are essential for tracking customer concerns effectively. Key Responsibilities: ? Answer customer calls professionally and courteously ? Resolve issues and questions per established guidelines ? Document and report customer concerns accurately ? Collaborate with teams to facilitate missed stops ? Address inquiries received via email promptly Requirements: ? Bilingual proficiency in French and English ? 1-2 years related customer service experience ? Skilled in Microsoft Outlook, Word, and Excel ? Ability to work fully onsite before transitioning to hybrid ? Strong communication and problem-solving capabilities Utilize your language skills to uphold excellence in customer service and play a vital role in operational success.