customer service representative - call centre

JOB POSTING ? Customer Service Representative

Connect Telecom is a privately owned company located in Kitchener, Ontario. We supply the Canadian Telecommunications industry with a wide range of products and solutions to support their infrastructures. We are looking for an enthusiastic and detail oriented Customer Service Representative. The successful candidate will be a self-motivated and credible professional, and an integral part of our sales and business development team. This is a permanent position that gives opportunity for advancement and growth.

*Duties & Responsibilities*·

* Handle customer communications, both written and verbal with courtesy, confidence, accuracy, and efficiency
* Answer requests promptly, and professionally, listen attentively to the customers, understand and fulfill their needs
* Process orders and maintain related communication with sales, operations, and finance to ensure customer requirements are met
* Take necessary action to resolve customer service issues in a timely manner and follow-up and verify commitments are met afterwards
* Assemble information, obtain approvals, and complete the processing of returns and credits
* Contact customers regarding new products, promotions and follow up of quotes issued
* Proactively suggests associated and/or alternate products as needed
* Assist with marketing campaigns such as trade shows, webinars, website visits and referral inquiries
* Create, modify and manage datasheets, catalogues and other marketing materials
* Update and maintain contact database
* Ad hoc assignments as required

*Core Competencies*

*Customer Focused:* Builds and fosters strong customer relationships and delivers customer-centric solutions

*Communication:* Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

*Adaptable:* Changes approach and demeanor in real time to match the shifting demands of different situations, even under tough circumstances

*Action Oriented:* Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

*Accountability:* Holds self and others accountable to meet commitments

*Requirements:*

* Relevant customer service experience
* Fully fluent in English (oral and written)
* An ability to work independently and as a team member
* Strong organizational, time management, and prioritizing skills
* Strong customer focus with first-rate communication and interpersonal skills
* Highly accurate and detail oriented
* Effective problem identification and resolution skills
* Quick learner and adaptable to change
* Reliability in attendance
* Demonstrated skills in Microsoft Office, with strong experience in Excel, Word and Outlook
* Experience in the Telecommunications/Fiber Optic Industry preferred
* Experience in business development would be an asset
* Bilingual in French would be an asset

_This position is full time (Monday - Friday, 8am to 5pm) with a 1-hour lunch break._

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:
* Company events
* Dental care
* Extended health care
* On-site parking
* Paid time off



Experience:
* Customer Service: 3 years (required)
* Order Entry: 3 years (required)

Work Location: In person