customer service representative - call centre

*About Us:* At MTE Logistix Limited Partnership, we are experts in warehousing, order fulfillment, distribution, and transportation.

We are the source for service excellence in Western Canada; our rapidly growing, dynamic business is on the rise, and we are looking for a *Customer Service Representative *to join our team!

This exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and efficiently managing priorities, the CSR is a key contributor to the achievement of the department?s operational deliverables.

This is a fantastic opportunity to make an impact, grow your skills, and be a part of a company that is constantly evolving and challenging the status quo ? are you up for the challenge? If so, apply today!

*Schedule: *Full time, 8:00 AM ? 4:30 PM, Monday through Friday.

*About *_*YOU:*_

Your Customer Service knowledge, skills, and experience is second to none. Your exceptional communication and problem-solving skills make the impossible possible and as a team player, you are focused, innovative, and collaborative at reaching the objective. If you are organized, an attention-to-detail master, and a time-management champion who excels at rolling up your sleeves in a fast-paced changing environment where interruptions are frequent and routine, keep reading because we want to hear from you!

*Responsibilities:*

* Maintain client and develop relationships in a positive manner relaying all client-specific information on volumes, trends, extended service opportunities, growing needs, and changes, to management attention.
* Manage client accounts for inventory accuracy, stock location, and lot or date-code control; investigate, resolve, and report any damages or shortages, obtaining resolution from management.
* Review all orders received back from the warehouse and confirm all orders as shipped, ensuring all accessorial charges are captured.
* Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
* Communicate and coordinate with CSM and warehouse supervisors on rush orders and the arrival of products.
* Produce reports, summaries, and overviews of records to CSM.

*Must-Have:*

* Minimum of 1-2 years Customer Service Representative experience.
* Proficiency in the Microsoft Office suite of tools (Word, Excel) and other databases and spreadsheet applications.
* High levels of accuracy with regards to typing, data entry and transfer, and order entry.
* Focused attention when working with file management to keep accurate, up-to-date, and organized files.
* Experience in inventory management, stock location control, loss prevention, and damage procedures.

_*Nice to Have:*_

* Office Administration experience, 3PL experience

*What?s in it for you?*

Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best!

* Pension plan
* Paid vacation
* Comprehensive benefits package
* Learning and development
* Employee Assistance Program (EAP)
* Social events, free parking, and more

_*We thank all applicants for their interest however only those selected for an interview will be contacted.*_

Job Types: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Benefits:
* Casual dress
* Company events
* Company pension
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Vision care



Application question(s):
* What are your wage expectations for the position you are applying to?

Experience:
* 3PL: 1 year (preferred)
* Administrative: 2 years (required)
* Customer Service Representative (CSR): 3 years (required)

Work Location: In person