customer service representative - call centre

*Customer Service Representative ? Full Time*
_Calgary, AB_ | _Monday to Friday, 8:00 AM ? 4:30 PM (flexibility required)_

AMJ Campbell is seeking a detail-oriented, adaptable, and customer-focused individual to join our busy *Home Deliveries Team*. As a key part of our logistics operations, you'll be the voice our customers hear and the support our team relies on. We?re looking for someone who thrives in a fast-paced environment and enjoys problem-solving with a smile.

*What You?ll Do:*

* Answer incoming customer inquiries and provide timely, professional support
* Collaborate with team members and stakeholders to stay informed on services, processes, and updates
* Accurately enter and update customer information in our CRM system
* Communicate with clients in a friendly and empathetic manner, actively listening and addressing concerns
* Offer practical solutions in line with company policies
* Manage calls, distribute correspondence, and assist with day-to-day office operations
* Tackle additional administrative or coordination duties as needed

*What You Bring:*

* Strong organizational skills and the ability to multitask under pressure
* Excellent verbal and written communication
* Proficiency in Microsoft 365, Excel, and CRM systems
* Must have a background in customer service or logistics
* A flexible attitude and a willingness to adapt to changing priorities and schedules

*Why Join AMJ?*
You?ll be part of a supportive team in a growing, fast-moving industry. We value initiative, reliability, and great customer experiences. This is a full-time, in-office role with opportunities to develop your skills and grow within the company.

Job Types: Full-time, Permanent

Pay: $17.00-$21.00 per hour



Education:
* Secondary School (preferred)

Experience:
* customer service: 1 year (preferred)

Work Location: In person