Customer Service Adviser

Job Description Job Description Job Title: Technical Customer Service & Logistics Coordinator Location: Mississauga, ON, CA Company: Enerplace Inc. Position Type: Full-Time Compensation: $20- $25 per hour DOE (Competitive, based on experience) Benefits: Comprehensive package including Medical, Dental, Vision, Life Insurance, Paid Vacation, and Sick Time. About Enerplace Inc. With over 43 years of industry excellence, Enerplace Inc. is a trusted, well-established distributor of premium HVAC products. Based in Toronto, we pride ourselves on delivering top-tier solutions and unmatched service to our contractors and clients. We are a close-knit, small team where every member's contribution truly matters. If you are looking for a stable, long-term career with a company that treats you like family-while keeping your days diverse and engaging-you've found your place! The Role: What You'll Do We are looking for a versatile and customer-focused individual to join our team. This is a multi-faceted role where no two days are the same. While your roots will be firmly planted in front-facing Customer Service and Administration , you will also act as the backbone of our order fulfillment, stepping into the warehouse to keep operations moving smoothly. Your responsibilities will span across three key areas: 1. Customer Service & Office Administration (Primary Focus) Showroom Excellence: Greet walk-in clients and contractors, helping them find the right HVAC products and providing exceptional service. Communication: Answer phone inquiries politely and efficiently, managing orders and answering product-related questions. Financial & Order Admin: Generate invoices, process orders, and manage light bookkeeping and Accounts Receivable (A/R) tasks. 2. Warehouse Operations (Secondary Focus) Order Picking: Accurately and efficiently pick and pack HVAC products from the warehouse based on order sheets. Shipping & Receiving: Receive incoming inventory, verify shipments against manifests, and prepare outgoing shipments for safe transport. Inventory Control: Help maintain an organized, clean, and safe showroom and warehouse environment. What We Are Looking For (Requirements): Experience: Previous experience in a customer service, order desk, or administrative role. Experience with basic bookkeeping/invoicing or light warehouse work is a strong asset. The "Small Team" Mindset: A positive, reliable, "can-do" attitude. You are someone who is happy to help out wherever needed. Skills: Strong communication and phone manners. Comfortable with computer systems for data entry, invoicing, and order processing. Detail-oriented (especially when handling numbers/accounts and picking orders). Physical Capabilities: Ability to stand for periods in the showroom and comfortably lift/move packages in the warehouse environment. Why Join Us? Stabi