courier driver

At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lie at the heart of everything we do.Position: Courier Driver Location: 50 Wagstaff Dr. Toronto, ON.Starting Pay: $20.25 per hourWe're looking for a full-time Courier Driver to join our Production Team. You must be committed to our company's values of relationships, quality + innovation. Our Courier Drivers are one of the key members of our team, ensuring customer success and acting as a liaison between our production facility and various internal, external and wholesale customers. They ensure the accurate, safe, and timely daily delivery of Pilot Coffee Roasters products throughout the Greater Toronto Area. Following the completion of deliveries, this role also involves providing support to the broader Production team. Our ideal candidate must be a committed member of our team, while also being diligent to ensure accurate and timely deliveries. This post is for an existing vacancy. No AI will be used in conjunction with this hiring process. PRIMARY RESPONSIBILITIESDemonstrate PCR?s core values of relationships, quality and innovation at all timesCreates an inclusive culture, where people from diverse backgrounds are respected and valuedSupports the sharing of new ideas and is committed to lifelong learningCUSTOMER SERVICECalling the appropriate accounts ahead to notify you will be arriving soon if requiredSmiling and make eye contact with all customers and team members whenever you see themGreet the customer or team membersAsk the customer where they would like their deliveries placed. If you can not answer a customer's question to their satisfaction, contact Production Operations Supervisor so they can provide a response to the question..Always demonstrate a positive and respectful attitude. Follow up on customer issues to resolveBe knowledgeable about the services we provide.Close all deliveries on a positive, thankful note..DELIVERY PROCESSGather and confirm all designated orders against the delivery manifest.Load confirmed orders into the Pilot Coffee Roaster vehicle.Use the appropriate navigation App to map the most efficient delivery route.Complete all scheduled deliveries.Upon returning to Wagstaff, manage and optimize the delivery schedule for the following day.Execute any special tasks assigned by the Cafe Manager or Production Operations Management Team.SAFE VEHICLE OPERATION RESPONSIBILITIESTo ensure the safety of yourself and others, and to maintain company assets, drivers are required to:Operate the company vehicle to the highest safety standards and take all necessary precautions to protect company assets, including the vehicle and delivery orders.Complete a vehicle inspection checklist daily and monthly.Immediately report any vehicle maintenance or operational issues to Production Operations Leaders.Immediately report all traffic violations, moving violations, and accidents (regardless of severity) to  supervisor or manager. Note that all vehicles utilize safety monitor devices to track and monitor driver safety during delivery routes.Keep the Production Operations Leader and appropriate Retail Leaders informed of any issues or concerns that could impact the vehicle's operation or the timely delivery of orders.HEALTH & SAFETY + FOOD SAFETYCourier Drivers must adhere to all PCR Health & Safety and Food policies, specifically:Comply with all Food Safety Standards.Comply with all Health and Workplace Safety Standards.Maintain a clean vehicle at all times, including removing any debris or garbage at the end of each shift.GENERAL DUTIESAssist the roastery team with various tasks, such as labeling bags and packing orders.Participate in the daily and weekly cleaning schedule to help maintain a