Assistant Property Manager

*Job Overview*

We are seeking a dedicated Property Operations & Leasing Assistant to support our property management team. This role involves assisting with leasing activities, maintaining property operations, and providing exceptional customer service to prospective and current tenants. The ideal candidate will have strong administrative skills, experience with property management software, and a customer-focused approach to ensure smooth property operations and positive tenant relationships.

*Duties*

* Assist with leasing processes, including showing properties, processing applications, and preparing lease agreements
* Maintain accurate data entry and filing of tenant records, lease documents, and maintenance requests
* Utilize property management software such as Yardi to update tenant information, rent payments, and maintenance schedules
* Coordinate with maintenance teams using Computerized Maintenance Management System (CMMS) for work orders and repairs
* Respond promptly to tenant inquiries via phone and email, demonstrating professional phone etiquette and customer service skills
* Support administrative tasks such as scheduling appointments, managing calendars, and preparing reports
* Help manage customer relationship management (CRM) systems to track interactions with tenants and prospects
* Assist in marketing efforts by promoting available units and responding to sales inquiries
* Ensure compliance with property policies and assist in negotiation processes for lease renewals or new agreements

About the Role

Castle Alberta Ltd. is looking for an organized and dependable Property Operations & Leasing Assistant to support the day-to-day management of residential properties. This position involves coordinating with tenants, property owners, contractors, and service providers to help ensure that properties are well-maintained and administrative processes run efficiently.

The ideal candidate has practical knowledge of residential maintenance or renovation work, communicates professionally, and can travel between local properties as needed.

Key Responsibilities

* *Leasing Coordination:* Arrange property viewings, assist with rental applications, and maintain leasing records using property management software such as Yardi.
* *Administrative Support:* Update tenant information, organize property documents, manage digital files, and assist with routine office tasks.
* *Maintenance Coordination:* Communicate with contractors and vendors, follow up on repair requests, and track maintenance jobs through a computerized maintenance management system (CMMS).
* *Tenant Communication:* Respond to inquiries by phone, email, and in person, ensuring that requests are directed to the appropriate person and followed up on promptly.
* *Lease Documentation:* Help prepare paperwork for lease renewals, rental agreements, and other property-related administrative processes.
* *Property Records:* Maintain accurate and organized documentation in accordance with company procedures and applicable requirements.
* *Vendor Relations:* Coordinate with service providers and help maintain positive working relationships with tenants, contractors, and property owners.
* *Site Visits:* Travel to local properties and job sites to assist with inspections, maintenance coordination, and operational tasks.

Qualifications

* Previous experience in construction, residential renovations, property maintenance, or a related field.
* A valid driver's licence and access to a reliable vehicle for local travel.
* Strong organizational skills and attention to detail.
* Effective written and verbal communication skills.
* Ability to prioritize tasks and manage time independently.
* Comfortable using email, calendars, spreadsheets, word-processing applications, and property management software.
* A professional, service-oriented approach when dealing with tenants and contractors.

What to Expect

This part-time position offers practical experience in residential