Application Support Analyst

Education: Other trades certificate or diploma. Information technology. Work setting: Private company, corporation or industry. Information technology. Industrial. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Participate in the redesign of applications and other software. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses�: Information Systems Professional (ISP). Computer and technology knowledge: Networking software. Networking security. Internet. Servers. Desktop applications. Communication software. Website creation and management software. Software development. Area of work experience: Quality assurance or control. Transportation/travel information: Own vehicle. Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Manual dexterity. Attention to detail. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you willing to relocate for this position?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you live near the job location?. Do you meet the language requirements listed in the job posting?. Experience: 5 years or more. Employment terms options: Day. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Bonus. Registered Retirement Savings Plan (RRSP). Other benefits: Free parking available. On-site amenities. Paid time off (volunteering or personal days).