Administrative Assistant

Key responsibilities

Executive support

* Manage the CEO's calendar, meeting requests and priorities
* Prepare for meetings: agendas, documents and follow-up notes
* Track action items and deadlines, and follow up so nothing slips
* Handle correspondence and act as a first point of contact when needed

Account management support

* Qualified opportunities: track open, qualified leads and keep the pipeline up to date:
* Provide ongoing customer support and troubleshooting.
* Conduct regular customer check-ins and follow-ups.
* Identify customer challenges and coordinate resolutions.
* Track customer satisfaction, adoption, and retention.
* Communicate customer feedback and feature requests to internal teams.
* Pre-onboarding: coordinate setup steps and information needed before a new customer starts
* Documentation: maintain CRM, prepare, send and track quotes and subscription agreements; keep customer records current

Sales meetings, events and marketing

* Schedule and organize sales meetings, and take notes and track follow-ups
* Compile and report sales statistics on a regular schedule
* Book travel and accommodation for team members
* Plan tradeshow logistics: registration, booth materials, shipping and schedules
* Attend and assist at tradeshows as needed
* Support marketing activities

General office

* Track holidays, vacation and sick days
* Organize special events and team activities
* Maintain shared files and folders
* Handle other administrative tasks as they come up

Qualifications

Experience and skills

* Proven experience as an administrative assistant, executive assistant or in a similar role
* Comfortable with computers and everyday business software
* Working knowledge of Google Drive and Slack
* Excellent time management and organizational skills
* Strong attention to detail
* Able to work independently from home

Personal attributes

* Thinks on their feet and handles changing priorities calmly
* Anticipates needs and requirements before being asked
* Takes ownership and follows through
* Positive, friendly personality; comfortable dealing with customers and team members

Pay: $24.00-$30.00 per hour

Expected hours: 30.0 ? 40.0 per week

Benefits:
* Dental care
* Extended health care
* Life insurance
* Paid time off
* Vision care



Application question(s):
* Have a valid drivers license and access to a vehicle
* Have a valid passport

Experience:
* administrative assistance: 4 years (preferred)

Language:
* Spanish (preferred)

Location:
* Kingsville, ON N9Y 2N8 (preferred)

Willingness to travel:
* 25% (preferred)

Work Location: Hybrid remote in Kingsville, ON N9Y 2N8