About the Company
Not specified
About the Role
Education: College/CEGEP. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Experience: 1 year to less than 2 years.
Requirements
Report on the performance of computer systems and networks', 'Respond to users experiencing difficulties with computer', 'Consult user guides, technical manuals and other documents to research and implement solutions', 'Provide advice and training to users in response to identified difficulties', 'Collect, organize and maintain a problems and solutions log for use by other technical support analysts', 'Supervise other technical support workers in this group', 'Provide business systems, network and Internet support to users in response to identified difficulties', 'Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software', 'Perform Web-server backup and recovery operations', 'Provide customer service', 'Manage incidents'
Education Requirements
College/CEGEP
Skills
Not Specified
Additional Information
Report on the performance of computer systems and networks