user support technician

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Work setting: Computer hardware or software retailer/wholesaler. Relocation costs covered by employer. Willing to relocate. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: 1 to 2 people. Certificates, licences, memberships, and courses : Associate Computing Professional (ACP). Cisco certified network associate. Microsoft certified professional (MCP). A Certification. Computer and technology knowledge: Android. Security software. Word processing software. .NET. MS Windows. TCP/IP. Security and safety: Bondable. Criminal record check. Transportation/travel information: Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Manual dexterity. Attention to detail. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Are you willing to relocate for this position?. Do you have experience working in this field?. What is the highest level of study you have completed?. Experience: 1 year to less than 2 years. Financial benefits: Gasoline paid. Other benefits: Transportation provided by employer. Parking available.