About the Company
About the Role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Networking software. Networking security. Internet. Servers. Security software. Mail server software. Image editing software. HTML editing software. MS Windows. TCP/IP. Wireless networks. Transportation/travel information: Own transportation. Public transportation is not available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan.
Requirements
Give access to computer networks', 'Report on the performance of computer systems and networks', 'Respond to users experiencing difficulties with computer', 'Provide advice and training to users in response to identified difficulties', 'Collect, organize and maintain a problems and solutions log for use by other technical support analysts', 'Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software', 'Provide customer service', 'Manage incidents'
Education Requirements
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Skills
Own transportation', 'Public transportation is not available', 'Fast-paced environment', 'Work under pressure', 'Tight deadlines', 'Repetitive tasks', 'Attention to detail', 'Accurate', 'Client focus', 'Efficient interpersonal skills', 'Initiative', 'Judgement', 'Organized', 'Team player', 'Ability to multitask', 'Time management', 'Honesty'
Additional Information
Give access to computer networks