hardware installation technician

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Computer programming/programmer, general. Computer science. Network and system administration/administrator. Work setting: Computer hardware or software retailer/wholesaler. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Screening questions: Are you authorized to work in Canada?. Are you available for shift or on-call work?. Do you have the above-indicated required certifications?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Vision care benefits.