front desk agent

*Why Choose the Quality Hotel Fallsview Cascade?*
* Working in the heart of the Niagara Falls tourist district ? right across from the new casino and OLG Stage!
* Opportunity to work in a high-energy and fast paced workplace where you can feel like you are part of a winning team.

*Responsibilities:*
* Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
* Adheres to proper credit and cash handling policies and procedures.
* Use of proper telephone etiquette, answering all calls in a timely and professional manner.
* Acts as a host to guests by searching out opportunities to go above and beyond.
* Promote good will by being courteous, friendly, professional, and helpful to guests and co-workers.
* Provide reservation and rate information as required.
* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and day rooms.
* Coordinates guest room maintenance work with the maintenance department.
* Assists the overall hotel operation by performing duties as needed.

*Qualifications*:
* Customer service-related experience, 2 years of Front Desk experience preferred.
* Able to work flexible hours including weekends and holidays.
* Must be able to stand for extended periods of time.
* Passionate about customer care.
* Excellent interpersonal and communication skills (written and verbal).
* Attention to detail.
* Ability to multi-task and prioritize competing demands.

Job Types: Part-time, Permanent, Seasonal

Pay: From $17.50 per hour

Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Weekends as needed

Work Location: In person