deskside support technician

*Company:* Smart Start Canada ULC
*Job Type: *Full-time, Permanent
*Location: *#50, 2899 Broadmoor Blvd., Sherwood Park, Alberta
*Shifts:* To be discussed during the interview
*Wage:* Will be discussed during the interview

*Language Requirement: *English position; bilingual (French/English) preferred
*Work Arrangement:* In-office position ? no work-from-home opportunities

*Who We Are *

Smart Start is the nation?s premier provider of Alcohol Monitoring Technology® with Ignition Interlocks. We support clients and monitoring authorities through a centralized, state-of-the-art, bilingual, 24/7/365 customer care center located in Sherwood Park, Alberta.

Our ignition interlocks have recorded over one billion alcohol-free starts and prevented over 11 million engine start?s where alcohol was present, saving lives and offering an effective alternative to incarceration or license suspension.

Smart Start is the only company offering fully integrated breath alcohol ignition interlock and portable alcohol monitoring device services, including manufacturing, installation, service, monitoring, and reporting.

*Position Summary *

Are you looking to start or grow your career in technology and customer support?
This entry-level Helpdesk Support Technician (HST) position might be perfect for you.

At Smart Start, we provide comprehensive, hands-on training and ongoing mentorship so you can learn everything you need to succeed. You?ll become part of a friendly, collaborative team that values reliability, curiosity, and a positive attitude just as much as technical skill.

In this role, you?ll respond to inbound calls, help customers with device and program questions, create accounts, and assist with scheduling and troubleshooting. You don?t need prior experience in this exact role, just a willingness to learn, attention to detail, and a passion for helping people.

*Key Responsibilities *

* Respond to inbound calls and assist clients with program inquiries and technical support.
* Learn to diagnose and troubleshoot basic hardware, software, and network issues.
* Provide accurate and friendly assistance while documenting all customer interactions.
* Schedule appointments, set up accounts, and update client information in the CRM system.
* Collaborate with teammates and managers to ensure one-call resolution whenever possible.
* Participate in hands-on training sessions to develop your technical and service skills.
* Contribute to a supportive, team-oriented environment focused on growth and learning.

*Qualifications and Skills *

*General Skills *

* Eager to learn, grow, and build a career in customer or technical support.
* Friendly, professional, and dependable with a strong work ethic.
* Excellent verbal and written communication skills (English required; French an asset).
* Comfortable using computers and learning new systems.
* Strong multitasking and active listening skills.
* High school diploma or equivalent required.
* Must be able to pass a criminal background check.
* Reliable attendance and punctuality are essential.

*Technical Skills (Training Provided) *

* Basic understanding or interest in computer hardware/software.
* Curiosity about troubleshooting and problem-solving.
* Ability to follow step-by-step technical instructions.
* Previous experience in customer service or tech support is an asset but not required - we?ll train you.

*Why Join Smart Start Canada? *

* *Paid training* - learn everything you need to succeed.
* Supportive team culture where questions are encouraged, and growth is celebrated.
* Opportunity to develop technical, communication, and customer service skills in a national organization.
* Make a difference every day by helping people stay safe and rebuild their independence.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:
* Dental care
* Life insurance
* On-site parking
* Paid time off



Application question(s):
* Public transportation to the office is limited - do you have reliable trans