administrator, dental health services

Requisition ID: 224923Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The TeamAs a Senior Manager, Fixed Income Support within GCME Operations Technology, the incumbent is responsible for managing and overseeing the work of the team, ensuring steady state delivery of application functions and deliverables within defined business SLOs and working closely with GTA and other Technology counterparts and GWO and Global Wealth product owners to define and execute on agreed business and technology strategies and plans.The RoleLeads and oversees support for the North American Fixed Income books and records platform (IMPACT ecosystem) under the GBME Securities Operations Technology portfolio ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures. Manages the application support and vendor liaison team. Contributes to the overall success of Technology for Global Banking and Markets by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.The purpose of the wider GCME Securities Operations Technology team is to provide technology support for the business applications and related processes and key technology vendors that underpin the activities of Global Wholesale Operations (GWO) both in Toronto and globally (follow the sun). Vendors and core applications include the Broadridge BPS, Dataphile, IMPACT and GLOSS books of record and their related Bank interfaces, Vermeg / Colline collateral management platform, and NIAD new issue trading platform among others. The team partners with GWO and other global and vendor partners in delivering Technology Change related to the GCME Securities Operations Technology portfolio within defined risk and control frameworks.The GCME Operations Technology ? IMPACT Support team provides application L1 support and triage, production issue and incident management, vendor management, change management, business analysis and product Subject Matter Expert support for change projects, and support for User Acceptance Testing.Is this role right for you? In this role you will:Manage and lead a geographically dispersed team. Recruit qualified staff; identify and address training and development needs. Monitor and assess individual and team capabilities / commitment / productivity / performance through timely completion of reviews, Performance Appraisals and Development Plans. Recognize and reward achievement, promoting group morale and cooperation. Review and act on employee surveys and other relevant feedback.Drive a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Foster a partnership between Operations Technology and the line functions (e.g., Settlement & Clearing, Asset Servicing, Client Accounting, Registered Products, Middle Office, Product Control, Finance) promoting Operations Technology as a function that adds value to the delivery of Global Wholesale Operations work, while encouraging and recommending efficiency improvements to operations.Liaise with the management of these areas on a regular basis regarding the status of ongoing programs and initiatives. Keep appraised of scheduled releases ensuring the business lines are aware of coming changes and their impacts and scheduling to ensure sufficient resources/time is allotted for testing and implementation. Provide recommendations and guidance on client-initiated operational and system solutions ensuring that GCME and stakeholder interests are served.Ensure the maintenance of stable and secure processing platforms per Bank IT control, information security and risk policies. Lead discussions with vendors and internal Technology partners where issues or negative trends are identified that threaten defined SLAs.Manage delivery of